Same Service… Different Journey.

Participant Task

You have been asked to book two airplane tickets using the digital platform provided.

Using the registration and booking system

Complete the booking for two passengers.
Ensure that one passenger receives dietary accommodations and accessible seating.
Accurately fill in all required information and submit the request successfully.
Complete the task within 2 minutes.
Once you have submitted the booking, notify the supervisor.

The barrier does not lie in a person's ability to book a ticket; it lies in a system that failed to consider everyone's needs during the design stage.

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Where do you want to go?

🛎️
COMPLETE YOUR FLIGHT DETAILS
8:30Abu Dhabi airport
07h 20minOne stop · AbU Dhabi
03:40London LHR
FromAED 5000
Fare type
🧳
🎧
🛎️
🍽️
7 KG
For a fee
No meal
No inclusivity
100 miles
Click here to show value
10 KG
For free
Meal included
No inclusivity
200 miles
Click here to show value
40 KG
For free
Meal included
Inclusive seating available
100 miles
Click here to show value
Accessibility assistance Required? Learn More
PASSENGER & ASSISTANCE DETAILS

Please complete all mandatory fields. Incomplete forms will be discarded. Fields marked are required. By submitting you agree to all terms and conditions which may be available upon written request to head office.

Full name (as in passport) *
Passenger 2 full name *
Type of assistance *
Special meal *
Additional notes
Verify you are human *
COMPLETE YOUR FLIGHT DETAILS

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Back home / continue your real booking
The barrier was not the person.
The barrier was the system.

Everything you just felt — the pressure, the confusion, the dead-end errors, the help that wasn't help — wasn't your fault. It was designed in. Millions of People of Determination meet a wall like this every single day, on forms that should have just worked.

Same task. Two systems.

What you just used

  • Tiny, low-contrast text & decorative fonts
  • A countdown timer creating panic
  • Auto-playing ads you must close to continue
  • A distorted CAPTCHA with no alternative
  • Vague errors: "Invalid input", "Submission failed"
  • Buttons that don't do what they say
  • Unlabeled icons & hidden information
  • Help that blames you for struggling

What it should be

  • Large, high-contrast, readable type (14–16pt)
  • Sufficient time — no artificial pressure
  • A clean, distraction-free layout
  • Accessible CAPTCHA alternatives
  • Clear errors that explain how to fix them
  • Keyboard & screen-reader friendly, with alt text
  • Labeled controls, text-to-speech, multiple languages
  • Easy-read & downloadable versions, real human support